Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services.

We are committed to safeguarding your privacy and handling your personal information in accordance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Health information (if voluntarily provided through forms or consultations)

  • Payment details (processed securely via third-party providers)

  • Website usage data (e.g. IP address, browser type, pages visited)

3. How We Collect Information

We collect information when you:

  • Fill out contact or booking forms

  • Subscribe to newsletters or emails

  • Purchase services or products

  • Communicate with us via email or social media

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information

Your information may be used to:

  • Provide naturopathic services and support

  • Respond to enquiries and communicate with you

  • Process bookings and payments

  • Send educational content, updates, or marketing (you can opt out at any time)

  • Improve website functionality and user experience

  • Comply with legal obligations

5. Health Information

Any health information you provide is considered sensitive and will be handled with strict confidentiality. It will only be used for the purpose of delivering appropriate care and will not be shared without your consent unless required by law.

6. Disclosure of Information

We may disclose your information to:

  • Service providers (e.g. booking systems, payment processors)

  • IT and website support services

  • Legal or regulatory authorities where required

We do not sell or rent your personal information to third parties.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies & Analytics

Our website may use cookies and analytics tools to enhance your experience. These tools collect non-identifiable information such as browsing behaviour and website interactions.

You can choose to disable cookies through your browser settings.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if needed.

To do so, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@naturopali.com
Business Name: Naturopali
Location: QLD, Australia

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